Do not enter until hazards are addressed

Basements may contain electrical panels, furnaces, water heaters, and stored chemicals. If water may have reached electrical equipment, do not walk through it or attempt to shut off power from inside. Follow local emergency guidance and contact a qualified utility or electrical professional.

Consider where the water came from

Heavy rain, sump pump failure, foundation seepage, a plumbing leak, and a drain backup call for different assessments. If the source is sewage or outdoor floodwater, keep people and pets away and avoid handling wet belongings until you receive appropriate guidance.

Document and ask targeted questions

When it is safe, photograph the waterline and affected belongings. Ask a cleanup provider what it found, how it proposes to remove water, whether drying is included, and whether a plumber or drainage specialist is needed to address the source.

See our basement water cleanup page for referral information. Any cleanup agreement is made directly with the independent provider.

Experiencing an Active Water Emergency?

Call to ask whether an independent cleanup provider serves your location. Provider availability and timing vary.

Call (855) 557-0781